Follow this link to open a TriceraSoft Support Ticket:

TriceraSoft Support System

Sales Policy: Sales questions and concerns can be directed either through the Ticket Support System, The Support Forum, or by Phone.

Support Policy: All products must be trialed before purchase to ensure functionality. Products which require support due to machine issues, issues that root from machine problems, or tutorials will only be covered for (1) one incidence either online or 1 (one) hour by phone. All additional incidences or tutorials either online or by phone will be charged a rate of $50 per at TriceraSoft's discretion.

Tutorials: Tutorials are available at select shows and most are made available free if you attend a show (conditions permitting). For those interested in over the phone tutorials, we now provide 1 (one) hour tutorial blocks by phone of a chosen topic (i.e. Startup, Company Logo Feature, Importing from Hard-Drive, Importing from Disc). Each 1 (one) hour block tutorial is $50. Can not be used with any other offer.

General Support:

FAQ's
Frequently asked questions about software and registration

• TriceraSoft Support Forum - For General Support.
• Swift Elite Support FAQ - For Questions regarding Swift Elite.
• Registration FAQ - For questions regarding registration of Activaiton Codes, Player Codes etc.
• Video Tuning FAQ - For answers to video tuning issues (single vs dual monitor).
• Software FAQ - For common questions and problems with the software.
• Playback FAQ - For problems and solutions to common playback issues.
• Capabilties FAQ - For "Can your software..." type questions.
• Capabilties FAQ 2 - For answers to Checking Drive Capabilities.
• KMF Overview/FAQ - Some info on KMF and how they can be used
• How to Burn Back to CD+G FAQ - 3 Steps to Burn an MP3+G^® /KMF back to CD+G Disc

• What Is..? - Answers to common "What is" questions
• What is MP3+G^® ? - Some basics on the MP3+G^® standard
• Karaoke Formats - Logos and descriptions for popular Karaoke Formats

Before contacting us please make sure you have checked the following resources:

• The documentation that came with the product
• The troubleshooting section in the documentation
• The Software FAQ
• The Tutorial section